SHIPPING POLICY

We aim to process and ship all orders as efficiently as possible.

Processing Time

Orders are typically processed and shipped within 2–7 business days.

Business Days

Our shipping operations run Monday through Friday, excluding public holidays.

Tracking

Once your order has been dispatched, you will receive a confirmation email with a tracking number.

Delays

While we do our best to meet the stated timelines, processing and shipping times are estimates, and delays may occur due to factors outside our control (e.g., carrier disruptions, high order volume, customs processing).

RETURNS POLICY

We accept return requests within 30 days of delivery, subject to the conditions and scenarios outlined below.

ELIGIBILITY FOR RETURNS

To be eligible for a return:

• Items must be unused, unworn, and in original condition
• Items must include original packaging and tags
• A valid proof of purchase is required

We reserve the right to decline returns that do not meet these conditions.

COMMON CASES & RESOLUTIONS

Defective or Misprinted Items

• Resolution: Replacement at no additional cost
• Return required: Generally not required
• Requirement: Photo evidence submitted within 7 days of delivery

Incorrect Item Received

• Resolution: Replacement or store credit (customer’s choice)
• Return required: May be waived at our discretion
• Requirement: Report within 7 days of delivery

Size / Fit Issues (Customer Selection)

• Resolution: Store credit
• Return required: Typically not required for lower-value items
• Notes: We generally do not offer cash refunds for sizing-related issues

Damaged in Transit

• Resolution: Replacement at no additional cost
• Return required: Not required
• Notes: We handle carrier claims directly

Limited Drops / Chapter Releases

• Policy: All sales are considered final
• Exception: Items that arrive defective, damaged, or incorrect remain eligible for resolution

REFUNDS & STORE CREDIT

• We generally do not offer cash refunds for standard returns
• Approved returns are issued as store credit in the form of a code
• Store credit is typically issued within 48 hours after approval
• Customers may use store credit to place a new order at their discretion

Shipping fees are non-refundable, except in cases where the return is due to our error (e.g., defective or incorrect items).

HOW TO START A RETURN

1. Contact Us
   Email info@motonoz.com with your order number and reason for the request
2. Review & Approval
   Our team will review your request and provide next steps
3. Return (if applicable)
   If a return is required, we will provide the return address and instructions
4. Inspection & Resolution
   
   Once received and inspected (if applicable), we will confirm the outcome and issue store credit or a replacement

DAMAGED OR DEFECTIVE ITEMS

• If your order arrives damaged or defective, please contact us at info@motonoz.com with photo evidence.
• We will prioritize a replacement or appropriate resolution at no additional cost.

ADDITIONAL TERMS

• We reserve the right to limit, refuse, or reject returns that appear excessive, fraudulent, or abusive
• Policies may be updated or modified at any time without prior notice
• In the event of disputes, decisions will be made at our reasonable discretion

CONTACT

If you have any questions, we’re here to help:

• Email: info@motonoz.com
• Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)

Last updated: April 1, 2026